Shipping & Returns

Printful fulfils our apparel items, including T-shirts, hoodies, and hats, which are made when you order (on-demand). This can take longer to deliver, but making items on demand helps reduce waste.

Delivery

When will I get my order?

It usually takes 3–7 days to make and ship your order. Shipping time varies by location:

• UK and Europe: 6–8 business days
• USA: 3–4 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• nternational: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfilment company with facilities worldwide.

Will I be charged customs for my order?

Orders may have customs fees. This depends on your local customs office. Check with them for details.

My order should be here now, but I still don't have it. What should I do?

First, check your shipping confirmation email for the correct address. Next, ask your local post office if they have your package. Check with your neighbours in case the courier left it with them. If the address is correct and you still can't find it, contact us at [email protected] with your order number. If you made a mistake in the address, we can send a replacement, but you'll need to pay for shipping.

Orders

How are your products made?

We use a print-on-demand service. They print and ship from the location nearest to you.

How do I track my order?

You'll get a tracking link via email when your order ships. If you have questions, email us at [email protected]

I received a wrong/damaged product; what should I do?

Sorry about that! Please email us at [email protected] with photos of the damaged product and your order number within a week. We'll help you as soon as we can.

Returns

What's your return policy?

We don't allow returns or exchanges on on-demand orders. If your order is wrong, please let us know at [email protected].

Do you offer refunds?

Refunds are only given for incorrect or damaged items. If you have either, email us at [email protected] with photos and your order number.

Can I exchange an item for a different size/colour?

We don't offer exchanges with on-demand orders. Check our sizing charts for help. If you get a mislabeled item, contact us within a week at [email protected]. Include your order number and photos of the item. We'll send you a new one or refund you.

Not Fulfilled by Printful

For these products, the UK's online retailer returns policy applies:

• Return Period: Notify us within 14 days of receiving your order to return it.
• Return Conditions: Items must be in good condition and in their original packaging.
• Refunds Refunds will be issued within 14 days after receiving the returned item if it meets the conditions.

For returns or further assistance, please contact us at [email protected].

We aim to make your shopping experience as smooth and enjoyable as possible!